IMPORTANT: Due to hygienic reasons we won’t accept returns of any earrings in any case.
Right of withdrawal: If you are contracting as a consumer and user, you are entitled to withdraw from this contract within 14 calendar days counting from the day you had acquired the physical possesion of the goods.
You must notify DIANA PARÉS JEWELS, email firstname.lastname@example.org announcing your decision to return the product and provide us with the number of the order and the name of the product you want to return. Please enclose the product in its original package in like-new condition and send it to DIANA PARÉS at Carrer de Montserrat 115, 2-2. CP 08917 Badalona. Spain
Effects of withdrawal
In case you want to return the product(s), without giving any reason we will refund all payments received from you, with the exception of the costs of shipping. Also the costs of shipping back a product is the buyer’s sole responsibility.
We will proceed to carry out the reimbursement within 14 days after we receive the product, we will use the same means of payment used by you at the initial transaction. It will not incur any fees as a result of repayment. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods and check if they are in the same conditions we initially delivered to you. If the product shows signs of use or any damage that does not allow us to further sale, we will not refund any payment that you might have incurred. *Note that we do not accept returns of earrings due to hygienic reasons
Returning defective products
In case that at the time of delivery, you consider the product does not meet the stipulations in the contract, you must contact us via e-mail to the address email@example.com and attach a clear-cut photo that clearly shows the damage, and we will indicate how to proceed.
Amounts paid for products that are returned because they are defective, will be fully reimbursed, including the costs of ordinary shipping you incurred to return it to us (note: we will not refund the additional costs resulting if you request an express shipping).